Returns

We understand that choosing the right product for your baby can be challenging, which is why we offer a 14-day return period.

To qualify for a return, items must be:
✔ Unused and in resaleable condition
✔ Returned in their original packaging, including tags and point-of-sale materials
✔ We will refund the full amount to the original payment method excluding any shipping costs
✔ Credit/debit card refunds can take up to 10 working days to be processed by your bank, we are unable to expedite this process.

Important Return Conditions:

• Damaged or missing packaging may result in a repacking fee or declined return.
• Do not write on the box or packaging, as this may also lead to a repacking fee or rejection.
• Used items cannot be returned for safety reasons.
• Bundle items must be returned in full—individual parts cannot be returned separately.
• Mattresses and hygiene products are non-returnable.

• Assembled or made-to-order nursery furniture cannot be returned.

If you have any questions or need assistance, feel free to contact our team before returning an item.

Returns Procedure

Please complete our Returns Form and include document inside your box or e-mail to customer service prior to your return.

Based on the size of the box(es) you can choose one of the options below.

Please note the following terms and conditions

• Return to our store.
• Use your own courier
• DPD drop off excludes highlands and Islands
• DPD drop off is suitable for smaller boxes (max size 60cm x 60cm x 60cm)
• DPD collection is suitable for medium to large boxes (max size 100cm x 70cm x 60cm)
• For parcels over 100cm please contact customer service using the form below for a quote.
• Drop-ship nursery furniture - Please contact us using the form below and we can help in arranging collection from the supplier. Collection charges vary from brand to brand.

Request A Collection

From time to time things may go wrong but rest assured all your purchases come with a warranty period to offer peace of mind. Details of each manufactures warranty period can be found in the following section.

Faults withing 30 days

If you experience any manufacturing fault within the first 30 days we will replace or refund the item. Terms and conditions apply.

Faults after 30 days

If a manufacturing fault occurs after 30 days, it will be covered under the manufacturer’s warranty. We will work with both you and the manufacturer to resolve the issue and will follow their final decision.

How to Make a Warranty Claim

1. Complete the warranty form below. Our customer service team will review your claim and may request images or videos to help diagnose the issue. If sending video or large images we recommend using WeTransfer.
2. If necessary, we may arrange collection for further inspection or send the item to the manufacturer. Please ensure the product is securely packed for transport—retaining the original packaging is recommended. (If you use your own packaging it must not exceed 100cm x 70cm x 60cm) Oversize parcel charges may apply.
3. Return costs will be covered by us, but we are unable to offer loan products while your item is being inspected or repaired.

Warranty Outcomes

• If the fault is due to a manufacturing defect, we will arrange a repair or replacement if a repair is not economical.
• If the issue is caused by wear and tear, damage, or misuse, we will provide a repair quote. You will also be responsible for return shipping costs, which are £22.99 per parcel.
• If there is a dispute over the cause of the fault, the item will be assessed by the manufacturer. If they determine it is due to wear and tear, damage, or misuse, you will be responsible for all shipping and repair costs.

If a collection is arranged and no one is available on the scheduled day, a £12 missed collection fee will apply.

Manufacturer’s Warranty Coverage

Please refer to your product manual for specific warranty details. In general, manufacturer warranties cover defects and faults, but do not include:

• Normal wear and tear
• Misuse (e.g., force folding)
• Neglect or accidental damage
• Failure to maintain the product as per the user guide
• Wheel damage, including punctures
• Any other issues not covered under the warranty

For any non-warranty repairs, our workshop can provide a quote upon request.

Register A Warranty Claim